Remote Assistance Terms & Conditions
Our terms and conditions are simple
Com Masters does not backup your data before we fix an issue with your computer.
The customer is responsible for their own data backups.
If the customer has employed us to specifically to backup their data, the customer must supply a backup source such as an external drive, or be able to log on to their cloud source. Please ensure your backup source has ample room, for help on this issue please contact us.
Com Masters cannot be held responsible if your backup device/source fails.
The term fix is a general term we use for reference.
If we cannot fix the issue with your computer/device remotely, because the problem is a hardware fault that we have diagnosed, and the hardware needs to be replaced, we do not offer a refund of any kind.
Com Masters will not refund the customer if the customer has terminated the remote connection, or a fault with the customer’s broadband/Internet connection fails and we are unable to establish a remote connection again.
If you have employed us to configure your e-mail and we cannot because your username or password supplied is incorrect, we do not offer a refund of any kind.
In the event that our system fails whilst remotely connected to a customer's computer/device, we will contact the customer when we are operational, and continue to fix the customer's problem or offer them a full refund.
If we cannot fix the issue with your computer/device, with exception to the points mentioned above, we will refund
you in full.
If your problem arises again within 7 days we will fix it with no charge.
We reserve the right to change our terms and conditions without notice.